We guarantee the highest quality of all our products and strive to ensure our customers’ satisfaction. If you are not completely satisfied with your purchase, you will be entitled to a refund or return based on the complaint.

If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund.

Buyer must take into account the description of the item before requesting a refund. If the item matches the description by The Green Seed Limited and the customer is unsatisfied, The Green Seed is not responsible for the return.

Exchanges are granted on a case-by-case basis. For further information, please email info@thegreenseed.co.nz.